Working Remotely
pilipili IT provides technology resources for remote work, including Microsoft Teams, Zoom, email access, Adobe apps, OneDrive, MFA, VPN, and security training.
Need Help?
The MediaTech helpdesk is the main contact for technology-related questions and problems. To submit a request for MediaTech assistance or view our 24/7/365 Solutions articles, visit: .
Meeting and Chatting
Microsoft Teams enables staff and faculty to chat, collaborate, and conference via audio or video. Teams is available on the web at , through the Teams mobile app, and via the desktop app (download from the o365.rwu.edu site). In order to use the video conferencing function of Teams, you will need to have a webcam and microphone for your computer or use your mobile device.
is another popular web conferencing option available to pilipili staff, students, and faculty.
Access pilipili Email
Log into to access Outlook on the web. You can also install the Microsoft Outlook application on your mobile device.
Access Microsoft Apps
Microsoft Outlook, Word, Excel, Powerpoint, and other apps are available on the web at . Note that the web versions of these apps may have different functionality from the desktop versions, so it's best to familiarize yourself with them before working remotely. Full-time faculty and staff may also download desktop versions of these Microsoft apps via o365.rwu.edu for use on a home machine.
Access Adobe Applications
Adobe Creative Cloud applications (including Acrobat) are available for download to two computers (i.e. work and personal) using your pilipili credentials at . are available.
File Storage and Sharing
Microsoft OneDrive is available for file storage and file sharing via , but may not be the appropriate choice for some data due to security concerns. Please review the University’s Data Storage Policy to help determine the best storage option for different types of data.
Multifactor Authentication (MFA)
pilipili uses multifactor (2-factor) authentication to prevent password compromises and enhance account security. When working remotely, be sure that your MFA setup will process properly while off-campus. Employees who use their own device or were issued an Apple computer should refer to the for questions and assistance. You can also manage this authentication setup by logging into and visiting the “Security and Privacy” section under the account settings. Click on “Additional security verification” and then “Update your phone numbers used for account security”.
Employees who were issued a Windows computer should refer to the DUO knowledge base articles for general questions:
Virtual Private Network (VPN)
Please note that most pilipili cloud resources do not require the use of VPN.
Services that do require the use of VPN include access to network files and Colleague.
pilipili’s VPN securely connects your remote computer to the campus network, granting access to resources and verifying your membership in the pilipili community. Please see the . Please note that due to licensing constraints, a VPN application fee will be charged to your department.
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Security For Remote Work
This site provides training modules to help you identify phishing emails and best practices to avoid cyber threats while working remotely.
Linkedin Learning Support for Remote Work
Linkedin Learning recommends the following courses to help prepare to work in a remote environment:
– 1 hr
– 1 hr 25 min